ESSENTIALS OF BUSINESS PROCESS MANAGEMENT - to the Power of 10
Processes are a fact of business life, yet many people find great difficulty in recognising a process, let alone in defining one.
Based on 30+ years’ experience (most recently reflected in the CQI’s 2011 proposals for a radical revision to the Fundamentals and Vocabulary of the ISO9000 family of standards), these guides are offered to help you to recognise, define, understand (and improve) the processes in your own organisation.
It need not be a complex process, but it does require some thought and a clear understanding of the basic concepts. We have also created a glossary of related terms in an attempt to address the current confusion which stems, at least in part, from the existing ISO definitions.
TEN COMMON MISCONCEPTIONS ABOUT BUSINESS PROCESSES
ANOTHER TEN MISCONCEPTIONS ABOUT BUSINESS PROCESSES
TEN REASONS WHY PROCESS MAPPING / MANAGEMENT IS OF VALUE
TEN POINTS TO REMEMBER WHEN DEFINING A PROCESS
TEN MISTAKES TO AVOID WHEN DEFINING A PROCESS
TEN OBJECTIVES WHEN CREATING A PROCESS DESCRIPTION
Ian Leaver of independent analyst Forward Look explains "user-centric process management" software.
TEN FEATURES TO CONSIDER FOR PROCESS MAPPING / MANAGEMENT SYSTEM SOFTWARE
